Privacy Policy

Last updated: June 25, 2026

1. Introduction

Web Shop Design ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.webshopdesign.co.za and use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and business details you provide when requesting a quote or contacting us.
  • Technical Data: IP address, browser type, operating system, and browsing behavior collected through cookies and analytics tools.
  • Communication Data: Records of correspondence when you contact us via email, WhatsApp, LinkedIn, or our contact form.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes for our eCommerce services
  • Communicate with you about our services, projects, and support
  • Improve our website and services through analytics
  • Comply with legal obligations and protect our rights
  • Send promotional materials (only with your consent)

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in:

  • Web hosting and technical infrastructure
  • Email communication and CRM systems
  • Analytics and website performance monitoring (e.g., Google Analytics)
  • Payment processing (when applicable)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Information Regulator (South Africa):
If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Information Regulator at inforegulator.org.za

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